If you do not receive a reply email from our store to your inquiry, the following cases may be considered.

① It's in the spam folder of the received email.
→Please check your spam folder.
Additionally, if you set your settings so that emails from the [b-salute.com] domain are not sorted as spam, you will receive subsequent emails. (For Yahoo! Mail: Filter settings / For Hotmail: Add to safe senders list / For Gmail: Filter settings)

②You are using free email services such as Yahoo! or Gmail, and your inbox is full.
→Please free up space by deleting unnecessary emails, emptying the trash can, etc.

③Domains are specified/restricted
→【b-salute.com】Please configure your settings so that you can receive emails from the domain.

④The email address you entered is incorrect.

Also, depending on the content of your inquiry, it may take some time for us to respond. Please note that inquiries on holidays will be responded to the next business day.

If you have allergies, please consult a specialist doctor and perform a patch test before use.